Terms and Conditions

Terms and Conditions

Important customer information

We ship to the UK Mainland only. We reserve the right to cancel any orders placed on our website with a delivery address not within UK Mainland.

MPS Cleaning Supplies is a trading name of Krystal Hygiene Ltd.

Krystal Hygiene Ltd understands the difficulty in ordering a product based on a picture and description. If you do have any questions about any of our products or require any additional information please contact us at orders@mpscleaning.co.uk and we will try to help you.

These terms will not affect your statutory rights.

Shipping Information

We will require a full delivery address when your order is placed. It is our policy that all products sold on our site are priced EXCLUSIVE of V.A.T. VAT is calculated at the current rate of 20% and 5% depending on product. All orders are normally dispatched the within 2 working days.

Should there be a delay in delivery then we will notify you within 24 hrs, you will be advised of the expected delivery date or if the product is no longer available, and given the opportunity to cancel your order or accept an alternative product.

All goods are dispatched using Interlink Carriers

Please allow 2-5 working days for delivery. In the event that your order does not arrive please contact us and we will start a trace using our carriers online tracking service. All orders must be signed for.

Returns and Cancellation Policy

You have the right to cancel your order – just email us at orders@mpscleaning.co.uk if you have chosen to pay via Paypal (and your order has not been despatched) we will refund you.

Every item we sell is carefully inspected before it is shipped. If the goods are damaged upon receipt please contact us immediately after your order arrives for a returns authorisation number. All claims must be made within 3 days of receipt of your order and there are no returns after thirty days. Please ensure you clearly state the reason you would like a return or a replacement. You will receive a full refund within 30 days of cancellation.

Any products you return must be in absolutely new and unused condition for refund; all original packaging must be intact and unopened.

Before a product is returned you must get email confirmation first. If you do not get email confirmation about returning a product your order will be returned to you with no refund issued.

If you are unsure wheather a product will be right for you, please do contact us and we will be more than happy to assist you in making sure that you are purchasing something that will work well for you.
Return shipping/delivery costs and any applicable insurance costs are the responsibility of the customer. Refunds will only be issued once we have the goods back in our possession.

Your Privacy

We have created this privacy statement in order to demonstrate our firm commitment to your privacy. We will only use the information that we collect about you lawfully (in accordance with Data Protection Act 1998). The following discloses our information gathering and dissemination practices for this website.

We only collect information about you for two reasons: firstly, to process your order and second to provide you with the best possible service. As a customer your privacy is very important to us and we will NOT pass your details on to anyone else.

As a customer we may e-mail you from time to time to give you details of new products. If you do not wish to receive any more e-mails from us, please send us an e-mail to orders@mpscleaning.co.uk and you will be immediately removed from our mailing list.

The type of information we collect about you includes:

your name, your address, your phone number, your email address, purchase details.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at admin@mpscleaning.co.uk If you find any inaccuracies we will delete or correct them promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If you have any questions please email us at admin@mpscleaning.co.uk

Any Other Questions or Queries

If there is any further information you require about our site please don't hesitate to phone, write or e-mail us. Contact details can be found on our Contact Page.

If you have any queries about our site or a purchased product, please e-mail us at orders@mpscleaning.co.uk where your query will be dealt with promptly and efficiently.